Refund and Returns
Refund policy
At OoohNails, we are committed to providing top-quality products. If you’re not completely satisfied with your purchase, please reach out to us at hello@ooohnails.com, and we’ll be happy to assist you.
Eligibility:
Returns are accepted within 14 days of receipt for unused and unopened products in their original packaging. Proof of purchase is required.
Process:
To initiate a return, contact us at support@ooohnails.com for instructions.
Refunds:
Refunds will be processed once the returned item is inspected. Shipping fees are non-refundable.
DAMAGES UPON ARRIVAL & FAULTY ITEMS
If your product arrives in less than perfect condition, please reach out to our customer care team to arrange a replacement. We stand by the quality of our products in accordance with your statutory rights. If you experience any defects or faults, contact our customer care team with your order number and details of the issue, and we’ll guide you through the next steps.
