FAQs
General Questions
What are nail straps, and how do they work?
Nail straps are convenient nail accessories that adhere securely to your nails without the need for glue or chemicals. They are quick to apply and provide a salon-quality look at home.
Who can use Oooh Nails nail straps?
Our nail straps are designed for everyone, from beginners to nail enthusiasts. They are easy to use and gentle on natural nails.
Do you offer tutorials on how to apply nail straps?
Yes, we provide step-by-step tutorials and tips on our website and social media channels to help you achieve the perfect look.
What’s the difference between UV Gel Strips and STICKnGO nail strips?
UV Gel Strips (UV Lamp Required)
Designed for those who love a salon-quality gel finish, UV Gel Strips requires curing with a UV lamp to harden. It’s perfect for creating durable, glossy nails and offers a "DIY gel nail" experience at home.
STICKnGO Simplified Nail Strips (No UV Lamp Required)
STICKnGO offers a hassle-free "place-and-go" application with no UV lamp needed. It combines ease of use with a premium look, ideal for anyone who wants beautiful nails quickly and effortlessly.
Which one should you choose?
UV Gel Strips: For those who enjoy using a UV lamp and prefer a traditional gel finish.
STICKnGO: For those who value simplicity and a fast application process
STICKnGO: For those who value simplicity and a fast application process
Orders & Shipping
Where do you ship?
We currently ship worldwide. Shipping rates and delivery times vary based on location and will be calculated at checkout.
How long does shipping take?
Orders are typically processed within 7-10 business days. Delivery times depend on your location..
How can I track my order?
Delivery times may vary depending on your location and the chosen shipping method.
If your order includes a tracking number, you can check its status through the following links:
Royal Mail: [Royal Mail Tracking]
DHL: [DHL Tracking]
Royal Mail: [Royal Mail Tracking]
DHL: [DHL Tracking]
What should I do if my order arrives damaged?
Please contact our customer support team at [email protected] within 7 days of receiving your order with photos of the damaged product. We’ll resolve the issue promptly.
Payments & Returns
What payment methods do you accept?
We accept all major credit cards, PayPal, and other popular payment methods at checkout.
What is your return policy?
We offer a 14-day return policy for unused and unopened products. Please contact us at [email protected] for return instructions.
Can I exchange a product?
Yes, exchanges are possible if the product is unused and in its original condition. Reach out to us at [email protected] for assistance.
Do you offer refunds?
Refunds are issued for returned items that meet our return policy criteria. Shipping fees are non-refundable.
Products & Customization
Are your nail straps safe for natural nails?
Absolutely! Our nail straps are non-damaging and designed to be gentle on your natural nails.
What sizes do the nail straps come in?
Our nail straps come in various sizes to fit different nail shapes and lengths. A size guide is available on our product pages.
Can I request custom designs?
Yes, we offer custom nail strap designs for bulk orders. Contact us at [email protected] for more details on customizations.
How do I care for my nail straps?
To prolong their lifespan, avoid exposing them to excessive water or chemicals. Clean gently after use.
Promotions & Discounts
Do you offer discounts for first-time buyers?
Yes! First-time customers receive a [specific percentage/discount code] off their first purchase. Sign up for our newsletter to get your code
How can I stay updated on new designs and promotions?
Subscribe to our newsletter and follow us on Instagram for the latest updates, exclusive deals, and design launches
Do you have a loyalty program?
Yes, join our rewards program to earn points with every purchase and redeem them for discounts or free products.
Support
How can I contact customer support?
You can reach us via email at [email protected] or through our website’s contact form. We aim to respond within 24 hours
What should I do if I have an issue with my order?
Please contact us immediately with your order number, and we will do our best to resolve the issue as quickly as possible.
